Important Benefits Update: Meritain Health and Hillcrest
We recently received notification that the contract between Meritain Health and Hillcrest HealthCare System expired on October 31, 2026, and has not been renewed at this time.
If you have an appointment scheduled with a Hillcrest provider or facility on or after November 1, 2026, please contact Meritain Customer Service at 800-343-3140. A representative can help you begin the Transition of Care process and discuss any options that may be available to you.
Transition of Care Options
According to the information provided, Aetna’s standard Transition of Care policy may apply to members who are actively receiving treatment. Temporary continuity-of-care coverage may be available for members receiving treatment for a serious illness, injury, pregnancy, or another qualifying medical condition with a Hillcrest-affiliated provider. Aetna’s clinical team will review each situation individually to determine eligibility and available options.
If you need ongoing care from a specialist, contact your Primary Care Physician (PCP) to discuss transferring your care to a participating specialist within the Aetna network. If you do not currently have a PCP or need to find a participating provider, use the Aetna Provider Search tool.
What You Should Do
Review upcoming appointments with Hillcrest providers or facilities.
Call Meritain Customer Service at 800-343-3140 if you have an appointment scheduled on or after November 1, 2026, or need help understanding your options.
Use Aetna’s Provider Search tool to locate participating providers.
Contact the Benefits Department with questions or for assistance.
Additional Information and Provider Listings
Please review the documents below for additional details about the network change and hospital and physician listings. Confirm a provider’s current network participation with Meritain before scheduling care.
Hospital Listings
Hillcrest Network Update
Physicians Listings
We understand this change may raise questions for employees and family members receiving care through Hillcrest. Please contact Meritain Customer Service for information about your coverage and available care options.